At Timecast, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help!
Returns
- You can return products within 30 days of receiving them.
- Items must be in their original condition, including packaging, accessories, and documentation.
- Products showing signs of use, damage, or missing components may not qualify for a full refund.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 5-7 business days.
Exchanges
- If your product arrives damaged or defective, we offer free exchanges. Please contact us within 7 days of receiving your order for assistance.
How to Initiate a Return
- Contact our support team at support@timecast.shop or call +1 (970) 669-4767 with your order details.
- Follow the instructions provided to ship the item back to us.
- Keep the shipping receipt for tracking purposes.
Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or we made a mistake with your order.
We’re committed to making your shopping experience as smooth as possible. If you have any questions, feel free to reach out to our team. Thank you for choosing Timecast!